VesselBot.ai
VesselBot.ai's designated pilot partner is Great Michigan Insurance, an independent insurance agency in Michigan.The pilot is pre-launch; the dedicated SMS number is provisioned but not yet active on GMI's customer-facing surfaces, pending TCR campaign clearance.VesselBot.ai — AI SMS Customer Service for Insurance AgenciesVesselBot.ai is an AI-powered SMS customer service assistant built for independent insurance agencies. Licensed agencies deploy VesselBot so their customers can text the agency's dedicated phone number with questions about their policies, coverage, rates, or service requests — and receive fast, informational replies grounded in Michigan insurance expertise.The bot replies only when a customer texts the agency first. No outbound or unsolicited SMS is ever sent. All replies include appropriate disclaimers and opt-out support.Features: Conversation-initiated SMS replies, Michigan insurance knowledge base (RAG), sentiment-aware escalation to agency staff, calendar-based callback scheduling, and full conversation logging for agency records.Owner: Mark Cope II | EIN: 41-4371750
Contact: [email protected]
About UsVesselBot.ai is an AI-powered SMS customer service platform built for independent insurance agencies in Michigan. The platform was founded by Mark Cope II, owner-operator and authorized representative on the Twilio brand registration. VesselBot operates as a platform on behalf of licensed independent insurance agencies, providing each agency partner with a dedicated SMS reply service for their existing customers.Our MissionMichigan's independent insurance agencies are a critical part of the state's small business landscape. They provide personalized service that national carriers cannot match — but their staff time is finite, and customers increasingly expect after-hours and asynchronous communication options. VesselBot.ai bridges this gap. Licensed agencies partner with VesselBot so their existing customers can text the agency's dedicated SMS number with questions, and receive fast, informational replies on the agency's behalf. The platform never replaces the agent — it handles routine inquiries and escalates complex or sensitive matters back to licensed agency staff for human follow-up.Pilot Deployment PartnerOur pilot deployment partner is Great Michigan Insurance, an independent insurance agency serving Michigan residents from Marshall, Michigan since 1999 (Michigan LARA Entity ID 800085012, Active). Great Michigan Insurance represents over a dozen top-rated insurance carriers — including American Modern, Bristol West, Citizens, Foremost, Hagerty, Nationwide, and Progressive — across auto, home, commercial, life, and specialty insurance lines. Great Michigan Insurance is located at 309 W Michigan Ave, Marshall, MI 49068, and can be reached at 269-789-0909 or through their website at greatmichiganinsurance.com.Platform-on-Behalf-of-Merchant ArchitectureVesselBot.ai operates a multi-tenant platform architecture. Each licensed agency partner is the merchant in TCR / A2P 10DLC terms, with VesselBot as the platform that delivers AI-anchored SMS Customer Care service on the agency's behalf. End customers are the agency's policyholders, who initiate SMS conversations only after seeing the agency's dedicated number on an agency-controlled channel. VesselBot never sends outbound or unsolicited SMS, and end customers never opt in to VesselBot directly — they opt in by texting the agency's number.Future Agency PartnersFollowing pilot validation with Great Michigan Insurance, VesselBot intends to onboard additional independent Michigan insurance agencies as partners. Each new agency partner will receive its own dedicated SMS number, its own campaign registration with TCR, and its own customer-facing materials — built on the platform-on-behalf-of-merchant architecture validated during the Great Michigan Insurance pilot.
SMS Program & Consent — VesselBot.aiLast updated: April 2026About this disclosureThis page documents the SMS messaging program operated by VesselBot.ai on behalf of its licensed insurance agency partners, including the program's consent model, message frequency, opt-out mechanisms, and required disclosures under U.S. carrier and TCR (The Campaign Registry) requirements for A2P 10DLC SMS programs.Program descriptionVesselBot.ai provides AI-powered SMS reply services to independent insurance agencies. Each licensed agency partner has a dedicated phone number that the agency provides to its own customers through its normal business channels. When a customer of the agency texts that number, VesselBot.ai generates and delivers a single informational or transactional reply on the agency's behalf.VesselBot.ai never sends outbound or unsolicited SMS to any customer who has not texted the agency's number first. The bot replies only when a customer initiates the conversation. Replies are strictly informational or transactional — never marketing or promotional.Designated pilot partner — pre-launchGreat Michigan Insurance
Dedicated SMS number (provisioned, pre-launch): +1-269-788-0024
Scope: SMS replies to questions about Michigan auto and home insurance, coverage details, billing, and policy changes from Great Michigan Insurance's existing customers.Distribution: This number is provided to Great Michigan Insurance customers through Great Michigan Insurance's normal business channels — including agency website contact resources, business cards, email signatures, account communications, and verbal communication during in-person, phone, or email service interactions with existing customers.How consent is obtainedThis program uses a conversation-initiated consent model. End customers of a licensed agency partner consent to receive an SMS reply by initiating the conversation themselves — that is, by texting the agency's dedicated number first. The agency provides its dedicated number to its customers through one or more of the following channels:Agency website contact page — the number is listed on the agency's customer-facing contact resources.Agency business cards — the number is printed alongside the agency's voice line and email.Agency email signatures and account communications — the number is included in routine business correspondence with existing customers.Verbal communication during service — agency staff verbally provide the number during in-person, phone, or email service interactions with existing customers.In each path, the customer voluntarily chooses whether to text the number. The act of texting the number constitutes the customer's consent to receive a single SMS reply from VesselBot.ai on the agency's behalf. No outbound or unsolicited SMS is ever sent to a customer who has not texted first.Required disclosuresMessage frequencyReply-only. VesselBot.ai sends exactly one SMS reply per customer-initiated inbound message. No proactive, scheduled, broadcast, or marketing SMS is ever sent under this program.Message and data ratesMessage and data rates may apply.Opt-outCustomers may opt out at any time by replying with any of the following keywords to the agency's number: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. Opt-out is processed immediately. After opt-out, the customer receives one final confirmation message and no further SMS replies. Customers may resubscribe by replying START.HelpCustomers may reply HELP at any time to receive help information.PrivacyVesselBot.ai will never sell, lease, rent, or share mobile phone numbers, SMS opt-in or opt-out data, or SMS conversation content with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.Privacy Policy and TermsFull Privacy Policy: https://vesselbot.ai/#privacyFull Terms and Conditions: https://vesselbot.ai/#termsContactQuestions about the SMS program operator (VesselBot.ai): [email protected]Questions about a specific agency's services or insurance policies should be directed to the agency itself through its normal customer service channels — not through the SMS program.
In each path, the customer voluntarily chooses whether to text the number. The act of texting the number constitutes the customer's consent to receive a single SMS reply from VesselBot.ai on the agency's behalf. No outbound or unsolicited SMS is ever sent to a customer who has not texted first.Required disclosuresMessage frequency
Reply-only. VesselBot.ai sends exactly one SMS reply per customer-initiated inbound message. No proactive, scheduled, broadcast, or marketing SMS is ever sent under this program.Message and data rates
Message and data rates may apply.
Opt-out
Customers may opt out at any time by replying with any of the following keywords to the agency's number: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. Opt-out is processed immediately. After opt-out, the customer receives one final confirmation message and no further SMS replies. Customers may resubscribe by replying START.Help
Customers may reply HELP at any time to receive help information.
Privacy
VesselBot.ai will never sell, lease, rent, or share mobile phone numbers, SMS opt-in or opt-out data, or SMS conversation content with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.Privacy Policy and TermsFull Privacy Policy: https://vesselbot.ai/#privacy
Full Terms and Conditions: https://vesselbot.ai/#termsContactQuestions about the SMS program operator (VesselBot.ai): [email protected]Questions about a specific agency's services or insurance policies should be directed to the agency itself through its normal customer service channels — not through the SMS program.
Privacy Policy — VesselBot.aiLast updated: April 2026VesselBot.ai ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect information when customers of our licensed insurance agency clients interact with VesselBot.ai's SMS reply service.ScopeVesselBot.ai provides SMS reply services to independent insurance agencies. This policy applies to end customers who text an agency's VesselBot-powered phone number.Mobile Information and SMS DataWhen a customer texts an agency's VesselBot-powered phone number, we collect the customer's mobile phone number and the content of the messages sent and received in order to generate and deliver an appropriate reply.We will never sell, lease, rent, or share mobile phone numbers, SMS opt-in or opt-out data, or SMS conversation content with any third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.How We Use the InformationGenerating and delivering SMS replies to customer inquiries.Escalating complex or sensitive issues to the licensed agency staff for human follow-up.Maintaining conversation logs on behalf of the agency for their business records and customer service quality.Data RetentionSMS conversation logs are retained on behalf of the agency for a commercially reasonable period consistent with insurance business recordkeeping requirements. Customers can request removal of their data by emailing [email protected].Consent ModelSMS replies are only sent when a customer initiates the conversation by texting the agency's dedicated number first. No outbound or unsolicited SMS is ever sent to customers who have not texted first. Customers may opt out at any time by replying STOP.Third-Party Service ProvidersWe use the following service providers to deliver VesselBot.ai's SMS service: Twilio (SMS delivery), OpenAI (language model), and Google (spreadsheet logging). These providers process data only as necessary to deliver the SMS reply service.Full SMS program details: #sms-consent
Terms & Conditions: #terms
Contact: [email protected]
Terms & Conditions — VesselBot.aiLast updated: April 2026SMS Messaging ProgramVesselBot.ai provides AI-powered SMS reply services to the customers of independent insurance agencies. When an end customer texts an agency's VesselBot-powered phone number, the bot generates and sends an informational or transactional reply.Conversation-Initiated ConsentThe SMS program is reply-only. The bot replies only when a customer initiates the conversation by texting the agency's dedicated number first. No outbound or unsolicited SMS is ever sent to customers who have not texted first.Message ContentReplies provide general information about insurance coverage, policy options, and service requests. Replies include disclaimers that the information is not legal advice or a binding insurance quote. Complex matters are routed to the licensed agency staff for human follow-up.FrequencyReply-only — one reply per customer-initiated inbound message. No proactive or broadcast SMS.Opt-OutCustomers may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. Opt-out is immediate. After opt-out, the customer receives one final confirmation message and no further SMS replies.HelpCustomers may reply HELP at any time for help information.Message and Data RatesMessage and data rates may apply. Carriers are not liable for delayed or undelivered messages.
PrivacyWe never sell, rent, or share mobile numbers or SMS consent data with third parties for marketing purposes. See #privacy for full details.Contact[email protected]
Full SMS program: #sms-consent
Privacy Policy: #privacy
Contact UsPlatform InquiriesFor questions about VesselBot.ai as a platform — including platform capabilities, agency partnerships, integration architecture, or compliance questions — contact us directly:Email: [email protected]
Platform operator: Mark Cope II, owner-operatorWe respond to platform inquiries within two business days.Pilot Agency InquiriesIf you are an existing customer of Great Michigan Insurance with a question about your specific insurance policy, coverage, claim, billing, or account — please contact Great Michigan Insurance directly through their normal customer service channels:Great Michigan Insurance
309 W Michigan Ave
Marshall, MI 49068
Phone: 269-789-0909
Website: greatmichiganinsurance.comThe pilot SMS service for Great Michigan Insurance customers is currently in pre-launch preparation. Once activated, Great Michigan Insurance customers will receive the dedicated SMS number directly from Great Michigan Insurance through the agency's normal customer-facing channels.Future Agency PartnersIf you operate an independent Michigan insurance agency and are interested in deploying VesselBot for your agency, contact us at [email protected] with the subject line "Agency Partnership Inquiry." We are accepting limited pilot expansion candidates following completion of the Great Michigan Insurance pilot.What Not to Use This Page ForThis Contact Us page is for VesselBot platform inquiries and general business questions. It is not a customer service portal for insurance-related questions. For any insurance question — including policy questions, quote requests, claims, billing, or account changes — please contact the licensed agency directly through their channels. VesselBot does not provide insurance advice, sell insurance policies, or service insurance accounts.